Avaya ACDS-3382 33820X

Simulation test system

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Unlimited use

The paper materials students buy on the market are often not able to reuse. After all the exercises have been done once, if you want to do it again you will need to buy it again. But with 33820X test question, you will not have this problem. All customers who purchased 33820X study tool can use the learning materials without restrictions, and there is no case of duplicate charges. For the PDF version of 33820X test question, you can print multiple times, practice multiple times, and repeatedly reinforce your unfamiliar knowledge. For the online version, unlike other materials that limit one person online, Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam learning materials do not limit the number of concurrent users and the number of online users.

First-class service

The customer is God. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam learning tool provide all customers with high quality after-sales service. After your payment is successful, we will dispatch a dedicated IT staff to provide online remote assistance for you to solve problems in the process of download and installation. During your studies, 33820X study tool will provide you with efficient 24-hour online services. You can email us anytime, anywhere to ask any questions you have about our 33820X study tool. At the same time, our industry experts will continue to update and supplement 33820X test question according to changes in the exam outline, so that you can concentrate on completing the review of all exam content without having to pay attention to changes in the outside world.

Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

A) Avaya Call Management System
B) Avaya Intelligent Customer Routing
C) Avaya Aura® Elite Multichannel
D) Avaya IX™ Workforce Engagement

2. A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?

A) Business Advocate
B) Best Service Routing
C) Advanced Call Vectoring
D) Expert Agent Selection

3. You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A) 80
B) 160
C) 320
D) 20

4. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 4 = DSPs
B) Number of agents X 2 = DSPs
C) Number of agents X 5 = DSPs
D) Number of agents X 3 = DSPs

5. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Geo-redundancy
B) Single Box
C) Upgradable Single Box
D) Cluster Mode

Solutions: