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Avaya 78202T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Flow Configuration and System Monitoring | - SIP line behavior and en bloc dialing - ARS short codes and routing control - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage |
| Topic 2: Understanding of Avaya IP Office Platform and Security Administration | - Session Border Controller and SIP security concepts - Security administration and service users - Core platform components and architecture |
| Topic 3: System Status, Troubleshooting, and Alarm Management | - System Status Application monitoring - ISDN/PRI troubleshooting and alarm handling - VoIP troubleshooting (latency, jitter, lag) - System Monitor and debug tools |
| Topic 4: Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Topic 5: Data Backup, Restoration, and System Upgrades | - Backup strategies and procedures - System restoration and recovery processes - Upgrade planning and execution |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Using the Upgrade selection from Manager, File-Advanced-Upgrade, assuming all passwords have been set, and all security settings are left at the default values, which account is required when upgrading Avaya IP Office™ 500V2?
A) Security
B) System
C) Manager
D) Administrator
2. Where are voicemail files stored for a user when the customer is using Embedded Voicemail and the user's mailbox is not stored on an SD card?
A) on the voicemail server
B) on the IP Office system's internal memory
C) on the UCM
D) on the user's PC
3. Time profiles can be used to automate a customer's out-of-hours setting, and it is also possible to override these profiles manually to either deactivate or activate them.
What additional steps are required to allow customers to control the time profile using their phones?
A) Create a new hunt group with the time profile settings and assign the customer's extensions to it.
B) Create a new user right group with the time profile settings and assign it to the customer's user accounts.
C) Create a new short code with the time profile settings and assign it to the customer's phones.
D) Create a new directory number with the time profile settings and assign it to the customer's phones.
4. Which feature of IP Office is necessary to trigger screen pops, where the caller ID prompts the computer to display a record associated with that number?
A) TAPILink Pro
B) Voicemail Pro
C) UMS
D) Avaya Aura® Application Enablement Services
5. When backing up the Avaya IP Office™ solution with the Web Manager, and the Voicemail Pro Full Backup set is selected, which statement is true about the Voicemail Pro set that is chosen?
A) Both voicemail messages and custom entry prompts are not backed up.
B) The backup process for Voicemail sets backup the configuration, voicemail messages, and call flow custom entry prompts.
C) The backup for Voicemail Pro set, can only be selected as Full Backup.
D) Only the Call Flow custom entry prompts are not backed up.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |


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