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GAQM: ISO ISO-ITSM-001

ISO-ITSM-001

Exam Code: ISO-ITSM-001

Exam Name: ISO 20000 - ITSM Certificate

Updated: Jul 25, 2026

Q&A Number: 0 Q&As

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ISO-ITSM-001 exam dumps

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Simulation test system

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GAQM ISO-ITSM-001 Exam Syllabus Topics:

SectionWeightObjectives
Service Management Processes35%- Relationship and agreement processes
- Service delivery processes
- Resolution and control processes
- Release and deployment processes
Introduction to ISO/IEC 2000020%- Structure and components of the standard
- Purpose and scope of ISO/IEC 20000
- Relationship with ITSM frameworks (ITIL, COBIT)
Performance Evaluation & Improvement20%- Monitoring, measurement and analysis
- Continual improvement
- Internal audit and management review
Service Management System (SMS) Principles25%- Concepts and definitions
- Leadership and planning
- Documented information and records
ISO-ITSM-001 Related Exams
ISO-50001-CLA - ISO 50001 : 2015 - Certified Lead Auditor
ISO-31000-CLA - ISO 31000 - Certified Lead Risk Manager
ISO-9001-CLA - ISO 9001 : 2008 - Certified Lead Auditor
ISO-ISMS-LA - ISO 27001 : 2013 ISMS - Certified Lead Auditor
ISO-45001-CLA - ISO 45001:2018 - Certified Lead Auditor
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