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Microsoft Business Solutions MB2-186

MB2-186

Exam Code: MB2-186

Exam Name: Microsoft CRM Applications Professional v.1.1

Updated: Aug 04, 2026

Q&A Number: 143 Q&As

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Simulation test system

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MB2-186 exam dumps

Microsoft MB2-186 Exam Syllabus Topics:

SectionObjectives
Reporting and Data Management- Data handling
  • 1. Data import and export
    • 2. Reports and dashboards
      Marketing- Campaign management
      • 1. Email and campaign tracking
        • 2. Marketing lists and campaigns
          Security and Administration- Security model
          • 1. Business units and access control
            • 2. Roles and privileges
              Customization and Configuration- System customization
              • 1. Business rules and workflows
                • 2. Entities, fields, and forms
                  Sales Management- Sales processes
                  • 1. Order and invoice management
                    • 2. Leads, opportunities, and quotes
                      Microsoft Dynamics CRM Overview- CRM concepts and architecture
                      • 1. Core CRM components and modules
                        • 2. System architecture and data model
                          Customer Service- Service management features
                          • 1. Service level agreements (SLAs)
                            • 2. Cases and queues
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