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Nortel 920-471 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Converged Office Features & Integration | 15% | - Management and monitoring tools - Unified communications integration - Survivability and redundancy features |
| Topic 2: CS 1000 Rls.5.x Architecture & Overview | 20% | - Converged Office solution overview - System components and hardware - Software architecture and releases |
| Topic 3: Maintenance & Troubleshooting | 10% | - Common fault isolation - Software upgrades and patches - System backup and restore |
| Topic 4: IP Networking & Infrastructure | 25% | - Network routing and redundancy - Quality of Service (QoS) implementation - IP addressing and VLAN design |
| Topic 5: Configuration & Provisioning | 30% | - Media Gateway and IP terminal setup - Call Server configuration - NRS (Network Routing Service) setup - Dial plan and routing configuration |
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