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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 2: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 3: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 4: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 5: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 6: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 7: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 8: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which of the following is not a crowd role?
Choose the correct answer.
A) Crowd Owner
B) Partner Technician
C) Partner Admin/Manager
D) Service Customer
2. What characteristic is true with regards to autoscheduling?
Choose the correct answer.
A) Autoscheduling is intended to provide support to the dispatcher while manually interacting with the system while planning service jobs.
B) Autoscheduling is intended completely automate the scheduling of jobs, without the direct intervention of a dispatcher
3. What is the maximum recommended data volume for an autoscheduling run?
Choose the correct answer.
A) (#technicians * #activities) ≤ 90,000
B) (#technicians * #activities) ≤ 75,000
C) (#technicians * #activities) ≤ 100,000
4. What information do I need to create a custom label translation?
There are three correct answers.
A) Language
B) Translation key
C) Object type
D) Translation value
5. Which statement is true regarding the planning widget?
Choose the correct answer.
A) The planning widget can handle only 1 technician at a time
B) A dispatcher can choose which policy is applied by the planning widget
C) The planning widget can handle only 1 activity at a time
D) An administrator can choose which policy is applied by the planning widget
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,B,D | Question # 5 Answer: D |
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