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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Engagement and Promotions | - Campaign and promotion setup
|
| Reporting and Analytics | - Loyalty performance tracking
|
| Data Model and Integration | - Loyalty data architecture
|
| Member and Account Management | - Member enrollment and profiles
|
| Program Setup and Configuration | - Tier management
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
1. The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named
"tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?
A) "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.
B) "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.
C) "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.
D) "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and
"Account" Object.
2. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
A) Assign the user the analytics profile for analytics for Loyalty.
B) Assign user access to the analytics for Loyalty role.
C) Assign access by checking CRM Analytics plus user
D) Assign user access to permission sets for analytics for Loyalty.
3. A sports clothing and accessories retailer is setting up a new Loyalty program. The company wants an effective way to create urgency in its Loyalty program members to return to purchase and redeem their points within a specified period. The entire points balance expires if a member's last activity, including any purchase or points redemption, reaches 18 months.
What steps should a Loyalty Consultant follow to meet the retailer's requirement when implementing the new Loyalty program?
A) Set up a Qualifying Points currency and apply the expiration model 'Activity Model'
B) Set up a Non-Qualifying Points currency, apply the expiration model 'Activity Model'
C) Set up a Non-Qualifying Points currency and apply the expiration model 'Fixed Model'
D) Set up a Qualifying Points currency and apply the expiration model 'Fixed Model'
4. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com
A) Salesforce Field Service Lightning
B) Salesforce Customer Data Platform
C) Salesforce Marketing Cloud
D) Salesforce Cloud Intelligence
5. A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?
A) Marketing Cloud MobileConnect
B) Marketing Cloud Personalization
C) Marketing Cloud Connect
D) Marketing Cloud Mobile Push
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: B,C | Question # 5 Answer: A,C |


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