Salesforce Architect Arch-302

Unlimited use

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Simulation test system

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The customer is God. Salesforce Certified B2C Solution Architect learning tool provide all customers with high quality after-sales service. After your payment is successful, we will dispatch a dedicated IT staff to provide online remote assistance for you to solve problems in the process of download and installation. During your studies, Arch-302 study tool will provide you with efficient 24-hour online services. You can email us anytime, anywhere to ask any questions you have about our Arch-302 study tool. At the same time, our industry experts will continue to update and supplement Arch-302 test question according to changes in the exam outline, so that you can concentrate on completing the review of all exam content without having to pay attention to changes in the outside world.

Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers

A) Contact
B) Orders
C) Customer
D) Profile

2. A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.
Which tool can a Solution Architect use to meet this requirement?

A) Salesforce Connect
B) Remote Process Invocation
C) Streaming API
D) Batch Data Synchronization

3. Northern Trail Outfitters (NTO) is a clothing and outdoor specialist retailer. NTO has had success with its B2C store using B2C Commerce, supported by Service Cloud and Marketing Cloud for customer service and email campaigns, respectively.
Now, NTO wants to increase its revenue by making personalized product recommendations using Einstein Web & Email Recommendations in Marketing Cloud. These recommendations should be consistent across email, storefront, and service console.
Which two things should a Solution Architect consider before recommending this approach?
Choose 2 answers

A) Email should be used as the unique identifier since B2C Commerce and Service Cloud may not have the Marketing Cloud Contact Key.
B) Each storefront should be linked to its own Marketing Cloud Business Unit to ensure relevant recommendations.
C) Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point and click configuration.
D) The service console will need a customized Lightning component to display the recommendations,

4. A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

A) Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
B) Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
C) Implement Aloha template for students to access email with Salesforce Authenticator app.
D) Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

5. A company is using Service Cloud, B2C Commerce, and Marketing Cloud to provide an end-to-end B2C solution. The company does not use MuleSoft or any other integration middleware and does not plan on using them in the near future. The company has about 10 million customers with a growth rate of 10% year over year, On average, each customer raises 10-50 support tickets each year, Each ticket may contain multiple comments, responses, and attachments. There is a need for the service agents to have visibility on customer tickets for up to 5 years.
What approach should a Solution Architect recommend in order to deliver the desired functionality given the company's expected growth over the next 5 years, while still adhering to the platform's governor limits?

A) Capture and resolve tickets using the capabilities of Service Cloud. Archive resolved cases and related data into Heroku and display them back in Service Cloud using Salesforce Connect.
B) Capture and resolve tickets using the capabilities of Service Cloud, Use the Service Cloud console to display cases and related data raised by a customer in the past 5 years.
C) Capture and resolve tickets using the capabilities of Service Cloud. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.
D) Capture and resolve tickets using the capabilities of 852C Commerce. Archive cases and related data older than a year in Big Objects and delete records that are more than 5 years old.

Solutions: