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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Bridge gaps between business and technical teams - Select appropriate communication and analysis techniques |
| Business Process Mapping and Optimization | 12% | - Validate process designs with stakeholders - Identify improvement opportunities - Map existing business processes - Design optimized processes aligned with Salesforce |
| Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities |
| Development Support and User Acceptance | 12% | - Document lessons learned and feedback - Define and plan user acceptance testing - Support development teams with clarification - Evaluate test results and confirm solution meets requirements |
Salesforce Certified Business Analyst Sample Questions:
1. Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?
A) Process mapping
B) Business analysis plan
C) Change management
2. Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?
A) Work is predictable but sometimes lacks sufficient planning.
B) Work includes platform support requiring immediate outage handling.
C) Work is generally project-based and can be broken into smaller pieces.
3. Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
A) Review the change sets history
B) Review the version control history.
C) Review the approval history.
4. Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A) System downtime
B) User adoption
C) Scalability
5. A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
A) Validating current processes
B) Estimating the project cost
C) Building solution design consensus
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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