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Avaya 132-S-708-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Troubleshooting | 15% | - Common issues and resolution - Deployment and configuration - Performance monitoring and optimization |
| Topic 2: Speech & Media Components | 15% | - Text-to-Speech and Automatic Speech Recognition - Media processing and hardware platforms |
| Topic 3: Voice Self-Service Fundamentals | 20% | - Avaya Voice Portal / Experience Portal components - Core concepts and architecture |
| Topic 4: System Integration | 25% | - CTI and database integration - Contact center and agent transfer integration - High availability and failover design |
| Topic 5: Design Tools & Application Development | 25% | - Call flow and application logic design - Dialog Designer and VoiceXML - Prompts, grammars, and speech interface design |
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