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Avaya-Certification 3000.3

3000.3

Exam Code: 3000.3

Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

Updated: Aug 15, 2026

Q&A Number: 59 Q&As

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Avaya 3000.3 Exam Syllabus Topics:

SectionObjectives
Topic 1: IP Office Hardware and Components- Platform hardware selection
  • 1. Control units and expansion modules
  • 2. Interface cards
  • 3. Digital and analog endpoint support
Topic 2: Maintenance and Troubleshooting- Operational support
  • 1. Performance verification
  • 2. Fault diagnosis
  • 3. Common issue resolution
Topic 3: Solution Design- SME communications solution architecture
  • 1. IP Office platform selection
  • 2. Site topology and scalability
  • 3. Capacity planning
Topic 4: Implementation and Configuration- System deployment
  • 1. Licensing and feature activation
  • 2. Initial configuration
  • 3. User and extension configuration
Topic 5: Telephony and Messaging Applications- Communication applications
  • 1. VoiceMail Pro
  • 2. Meet-me conferencing
  • 3. Auto attendant and messaging features
Topic 6: Infrastructure Data Gathering- Customer productivity requirements
  • 1. Current PBX/key system features and dial plan
  • 2. Existing data network
  • 3. Existing telecom infrastructure
  • 4. Business application integration requirements
Topic 7: Call Routing and Networking- Multi-site networking
  • 1. Trunk resource planning
  • 2. Small Community Network (SCN) design
  • 3. Voice Compression Module utilization
  • 4. Call routing optimization

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?

A) 2
B) 4
C) 3
D) 1


2. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) You need to buy additional licenses
B) Embedded Voicemail is not running properly.
C) All cards may not be seated correctly.
D) 20 packets missed means too many packets lost; IP Office stops the call proceeding.


3. When configuring an SCN backup link on the IP Office, what is the maximum number of links that can be programmed on a system?

A) One backup per system
B) Not a supported feature
C) There is no limit.
D) Limited to the number of systems in an SCN


4. The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. From the list of additional equipment below what will be needed to install the system in a rack?

A) An Uninterruptable Power Supply
B) A Standard 19" Rack
C) An IP400 Rack Mounting Kit
D) Yellow 2 meter interconnect cables


5. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Compromised ACD routes
B) Oversubscribed VMPro ports
C) Oversubscribed voice Mail storage
D) Tromboned calls


Solutions:

Question # 1
Answer: D
Question # 2
Answer: C
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: B

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