Avaya Certified Support Specialist 74970X

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
B) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
C) ED allows you to deploy both old and new ED workflows In the ED without any problems.
D) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

2. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC, Email Snap-In and Omnichannel DB
B) UCM Spaces, UAC, and Agent Workspaces
C) UAC and Omnichannel DB
D) UAC, Agent Workspaces and Omnichannel

3. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A) Email Service
B) Omni channel Database
C) UCM Spaces
D) Agent Controller

4. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
C) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
D) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.

5. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CallServerConnector
B) /var/log/Avaya/dcm/pu/CallServerConnector
C) /var/log/Avaya/services/CustomerControllerService
D) /var/log/Avaya/dcm/pu/AgentControllerService

Solutions: