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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21614
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Avaya 7497X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Oceana Solution Architecture & Components | 20% | - Core Oceana components and services - Integration with Avaya Aura and third-party systems - Interactions and interfaces between modules |
| Routine Maintenance & Data Management | 10% | - System health checks and updates - Backup and restore of Oceana core - Omnichannel DataStore maintenance |
| Troubleshooting Core Oceana Solution | 30% | - Known issues and resolution best practices - Identify and resolve common failures - Analyze system logs and alarms |
| Troubleshooting Omnichannel Communication Channels | 25% | - Email, Webchat, and SMS channel tracing - Voice call flow analysis and troubleshooting - End-to-end media path validation |
| Troubleshooting Avaya Aura & Workspace Components | 15% | - Oceana Workspace configuration and issues - Avaya Aura infrastructure support |
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