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Implementation of IP Office
- Installing the IP Office Server Edition on your computer.
- Installing the IP500 V2 on your device.
- Licensing the IP Office Platform
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
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IP Office Maintenance
- Using proper tools to carry out a test plan.
- Handling the upgrade procedures and validating the upgrade status.
- Diagnosing and solving the problem given a troubleshooting scenario.
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When it comes to the topics included in the exam syllabus, they relate to the four knowledge areas and focus on the objectives mentioned below:
The architecture of the Avaya IP Office Platform
- Identifying the best-tailored approach for a particular customer requirement.
- Evaluating the IP Office's applications and requirements.
- Specifying system’s specifications based on a customer situation.
- Versions and options of the IP Office Platform.
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Upgrades | 15% | - System monitoring, logs and diagnostics - Common issues and resolution procedures - Backup, restore and software updates |
| Topic 2: Platform Architecture & Requirements | 20% | - Platform versions, options and specifications - Licensing and activation - System sizing and requirements for customer scenarios |
| Topic 3: Application & Feature Configuration | 20% | - One-X Portal and unified communications - ARS, short codes, hunt groups and automated attendants - Voicemail Pro configuration |
| Topic 4: System & User Configuration | 25% | - System settings, time, network and security - Endpoint configuration: digital, SIP, soft clients - Management interfaces: Manager, Web Manager, System Status Application - User, extension, group and call routing configuration |
| Topic 5: Installation & Implementation | 20% | - IP500 V2 hardware installation - Initial system setup and configuration - IP Office Server Edition deployment |
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