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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer uses her MacBook Air late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook Air always plays the startup chime loudly. What step should you try first to resolve this issue?

A) Reset the PRAM/NVRAM.
B) Repair disk permissions.
C) ResettheSMC.
D) Reinstall OS X Mountain Lion.

2. Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?

A) Hold the shift key down to Safe Boot the iMac.
B) Start up in single-user mode and type the /sbin/fsck -fy command.
C) Start the iMac from OS X Recovery and use Disk Utility.
D) Start the iMac from OS X Recovery and use Terminal.

3. Dave has recently purchased a third party router, and now finds he can no longer host video chats. What section of the Messages Connection Doctor will allow him to detect if the router is configured correctly?

A) Network Status
B) Show Detail
C) Firewall
D) Statistics

4. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

A) Application from unidentified developers.
B) Applications signed with a Developer ID.
C) Applications available in the Mac App Store.
D) Applications that install any kernel extensions.

5. What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?

A) Safe Boot.
B) EFI reset mode.
C) Verbose mode.
D) Reset a password using an Apple I

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