Avaya Certified Support Specialist 74970X

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Simulation test system

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Avaya Oceana® Solution Support Sample Questions:

1. Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

A) Transfer VDN
B) RONA VDN
C) Routing VDN
D) Ingress VDN

2. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkReque$tID=ContextStoreID and ContactlD=UClD
B) WorkRequestID=ContextStoreID-UCID=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkRequestID=CustomerID=UClD=ContactID

3. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces relies on CM for authentication and authorization.
C) Avaya Oceana Workspaces does not require UAC authorization while logging in.
D) Avaya Oceana Workspaces requires LDAP Authentication while logging in.

4. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Database Backup
B) UCA Store Service Database Backup
C) Omni store DB Controller Data Store
D) UCM Data Collector Database Backup

5. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CallServerConnector
B) /var/log/Avaya/dcm/pu/CallServerConnector
C) /var/log/Avaya/services/CustomerControllerService
D) /var/log/Avaya/dcm/pu/AgentControllerService

Solutions: