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Apple OS X Yosemite Troubleshooting Sample Questions:
1. There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?
A) Console
B) Restore
C) Safe Mode
D) Disk Utility
2. Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?
A) When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.
B) The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.
C) Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.
D) When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
3. Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?
A) Send an email to iforgot.apple.com.
B) Create a new Apple ID at appleid.apple.com.
C) Answer the security questions on
D) Click Find your Apple ID on appleid.apple.com.
4. Select the tools used to view the number of attached hard disks, volumes, and types. SELECT TWO.
A) Console
B) Recovery Disk Assistant
C) Apple Diagnostics
D) System Information
E) Disk Utility
5. Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?
A) AirDrop does not support files larger than 5GB.
B) OS X Yosemite cannot AirDrop with OS X Mountain Lion.
C) On the MacBook Air, Randall must first click "Don't see who you're looking for?'
D) The iMac (Early 2009) does not support AirDrop.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D,E | Question # 5 Answer: C |


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