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Apple 9L0-066 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Security and Privacy | - Privacy settings and permissions - FileVault and system security settings |
| File Systems and Data Management | - File permissions and access control - Disk Utility and storage troubleshooting |
| System Installation and Configuration | - OS X Yosemite installation and upgrade processes - Recovery and reinstall options - System requirements and compatibility troubleshooting |
| Applications and System Performance | - Application crashes and compatibility issues - Performance optimization and Activity Monitor usage |
| System Recovery and Maintenance | - Time Machine backup and restore - Safe Mode and recovery tools |
| Peripherals and Hardware | - Printer and external device troubleshooting - Input devices and hardware diagnostics |
| Networking and Connectivity | - Wi-Fi and Ethernet troubleshooting - Network configuration and DNS issues |
| User Accounts and Authentication | - User account creation and management - Login issues and keychain troubleshooting |
Apple OS X Yosemite Troubleshooting Sample Questions:
1. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A) In order to use Safari, the customer will have to restore the hard disk from a Time backup.
B) Startup from OS X Recovery and choose the Get Help Online option.
C) She must first install OS X on an external disk, then use Safari to search Apple Support articles.
D) Startup from an OS X Install DVD and choose the Get Help Online option
2. Richard purchased a new Thunderbolt drive. When tool should he use to troubleshoot the issue?
A) Console
B) Thunderbolt Setup Utility
C) Disk Utility
D) Directory Utility
3. Sarah needs to have an account in OS X on the office iMac that will ensure that the contents of the home folder are deleted each time the user logs out. Which of the following account types does Sarah need to use?
A) Sharing Only
B) Managed with Parental Controls
C) Standard
D) Guest
4. If you have File Vault 2 enabled on your Mac, how do you start up from OS X Recovery?
A) Hold the Command and R keys at startup.
B) You must turn off disk encryption to use this feature.
C) Use the Option key and choose OS X Recovery disk in the Startup Manager,
D) Open System Preferences > Startup Disk preference pane, then select the OS X Recovery disk.
5. Juan attempted to install OS X onto an iMac by copying the hard drive of a different Mac he owns. The prohibitory symbol. What does this indicate?
A) A RAM module is having trouble
B) The iMac is unable to find a startup disk that contains boot files.
C) The version of OS X is not compatible with the iMac hardware.
D) The source volume is damaged and cannot be read.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |


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