IBM Certified Solution Advisor C2010-591

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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured cron tasks
B) Badly configured processes
C) Badly configured workflows
D) Badly configured actions

2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Write custom Java classes for each process
B) Create integrations between the various products
C) Use the comprehensive workflow engine
D) Implement runbook automation

3. An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A) Create only one organization and one site for both departments
B) Create one organization and different sites for the departments
C) Create an instance of IBM SmartCloud Control Desk for each department
D) Create an organization for each department

4. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) Migration Manager
B) IBM Tivoli Integration Director
C) Integration Framework
D) IBM Tivoli Directory Integrator

5. The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A) An incident handling capability.
B) A service catalog for publishing self-help services to end users.
C) A common user interface and GUI editor.
D) Compliance support through e-Signature and e-Audit.
E) A scanning tool for identifying deployed IT infrastructure components

Solutions: