IBM Certified BPM Program Manager C2180-188

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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. One week prior to the start of Iteration 5, which is planned for a two weeks duration, the BPM Program Manager has asked developers to review the proposed user stories assigned to the iteration, define implementation tasks and provide estimates in hours. During the commitment meeting prior to iteration start, one of the user stories has a single implementation task with an estimate of 80 hours. What should the BPM Program Manager recommend?

A) Break down the implementation work into tasks that can be described in 8 hours or less.
B) Pad the task with 20% more hours because developers typically under-estimate their required effort.
C) Cancel the user story and move it to a future iteration because 80 hours too large to fit into a two-week iteration with confidence.
D) Break down the user story into child stories because it is an epic.

2. A program manager consults with a client on how to improve their BPM Center of Excellence (COE). The program manager asks what metrics are being used to track the success of the COE.
The client offers examples of the metrics that are being collected for several processes related to the cycle time and efficiency. What course of action should the program manager suggest?

A) Suggest that the COE should aggregate information on the ROI for each project.
B) Suggest no changes to the metrics.
C) Suggest that greater emphasis be granted to the metrics gathered on cycle time.
D) Suggest that an additional category of metrics for defect rates be collected.

3. The BPM Program Manager revises the project plan after Playback 0. The team has completed further analysis and definition of user stories with point estimates that were validated by both BPM Solution Architect and the user story owners. What is an appropriate level of confidence in the accuracy of this revised estimate at this stage in the project life cycle?

A) 60% - 80%
B) 40% or less
C) 80% or more
D) 55% - 65%

4. What are the primary challenges that business process governance addresses?

A) Many processes, many BPM developers, and many BPM assets.
B) Developing BPM skills within the organization, adopting BPM methodology to the organization's needs, and gathering lessons learned from failed BPM projects.
C) Inconsistent decision making in selecting BPM projects, not meeting regulatory compliance goals, and automating labor intensive processes.
D) Bad relationships between business and IT, inconsistent results in delivering BPM value, and developing BPM skills within the organization.

Solutions: