BBPSD Customer Service Certificate CSFX

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer feedback.
B) Customer responsiveness.
C) Mystery shopping.
D) Sales targeting.

2. Customer expectations:

A) Can sometimes not be met.
B) Should always be met.
C) Can rarely be met.
D) Are never likely to be met.

3. Which of the following is the most important reason for getting customer feedback:

A) To improve sales.
B) To improve the overall customer experience.
C) To establish a customer database.
D) To be seen to be responsive to customers.

4. Organisations need to gather information from customers if:

A) They are not likely to return again.
B) All of the above.
C) They are likely to return again.
D) They are regular customers.

5. A weekly time management planning tool is known as a:

A) Time grid.
B) Planning schedule grid.
C) Weekly planning schedule.
D) Day planner.

Solutions: