SAP Certified Application Associate C_C4C14_1811

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.

A) Parents
B) Competitors
C) Individual customers
D) Accounts

2. What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Billing milestones
B) Usage restrictions
C) Covered objects
D) Call-off quantity
E) Entitled parts

3. Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A) Internal order
B) Service order
C) Demand
D) Debit memo request

4. You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A) Competitors
B) Individual customers
C) Corporate customers
D) Group customer

5. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this question.

A) To create business users
B) To scope the system
C) To restore system default settings
D) To assign accounts to business users

Solutions: