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Who should take the EX0-115 exam
The Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled in an Exin IT Service Management Foundation based on ISO / IEC 20000. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Exin IT Service Management Foundation based on ISO / IEC 20000 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Exin IT Service Management Foundation based on ISO / IEC 20000 then he should take this exam.
What is the duration of the EX0-115 Exam
- Number of Questions: 40
- Format: Multiple choices, multiple answers
- Passing Score: 65%
- Length of Examination: 60 minutes
Certification Path
The Exin IT Service Management Foundation based on ISO / IEC 20000 Certification includes only one EX0-115 certification exam.
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management System (SMS) | |
| Topic 2: Relationship Processes | - Supplier Management - Business Relationship Management |
| Topic 3: Control Processes | - Configuration Management - Change Management |
| Topic 4: Plan-Do-Check-Act (PDCA) Cycle | |
| Topic 5: Service Delivery Processes | - Availability Management - Capacity Management - Information Security Management - Service Level Management - IT Service Continuity Management |
| Topic 6: ISO/IEC 20000 Standard Overview | |
| Topic 7: IT Service Management Concepts | |
| Topic 8: Resolution Processes | - Problem Management - Incident Management |
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