Salesforce Field Service Lightning program FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different Times. How should a Consultant implement this process?

A. Create one Service Appointment and schedule two Resources.
B. Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
C. Create two Service Appointments and assign two different Resources.
D. Create one Service Appointment and add two Required Resources.

Question #2
Universal Containers wants its Technicians to follow a Standard Operating Procedure (SOP) while performing preventativeMaintenance on an individual Asset. Each operation should be captured independently, to allow Technicians to enter notes and updateStatuses as they progress with the work.
Preventative maintenance should be completed within a single visit. Which data model should the Consultant recommend to Universal Containers?

A. Work Order Line Items to represent the different operations.Work Order to represent the visit.mWork Order to represent the preventative maintenance on the Asset.
B. Work Order Line Items to represent the different operations.Service Appointment to represent the visit.
C. Work Order Line Item to represent the preventative maintenance on the Asset. Work Orders to represent the different operations.Service Appointment to represent the visit.Service Appointment to represent the preventative maintenance on the Asset.
D. Work Order to represent the preventative maintenance on the Asset.Service Appointments to represent the different operations.Work Order Line Item to represent the visit.

Question #3
A customer support agent handles an in-bound case that requires a repair of An industrial oven at a busy restaurant. The work should be assigned to a repair Technician in the area, even if the Technician is currently working on another Assignment.
Which Scheduling Action should the Consultant recommend to the customer support Agent?

A. Get Candidates
B. Fill-in Schedule
C. Emergency
D. Appointment Booking

Question #4
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services scheduled for today,Called in sick. How should the workload be assigned to other Technicians?

A. Create a Resource Absence for the Resource and apply Fix Overlaps for that Resource.
B. Ask the Customer Service Rep to call the customers and manually reschedule for another day.
C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D. Drag the Service Appointments to other available Resources and run Optimization.

Question #5
In which two scenarios should a Consultant recommend Multi-Day Service Appointments? Choose 2 answers

A. Jobs require multiple stages of work performed by different resources.
B. Jobs need to be performed at the same site on the same day of the week.
C. Jobs can take longer than the available resource ' s hours in a day.
D. Jobs require consecutive days of work and can span over weekends.

Solutions: