Genesys Certification GE0-807

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How to Study the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

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We recommend the following course prerequisites prior to beginning ICCE:

• Administering the CIC System
• Configuring Call Flows

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• KVM / USB Answer: B,C
• ADSL
• NETANN
• MSML

Which protocol is SIP Server using when in communication with Softswitch?

• Proprietary protocol Answer: C
• CTI protocol
• T-Lib
• SIP

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 120%
• 101%
• 130%
• 150% Answer: B

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• From
• via
• To
• contact Answer: A

Which statements are correct?

• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Genesys Media Server supports Treatments Answer: B

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• C=INIP 192.168.1.199 Answer: D
• a=sendrecv
• c=IN IP 0.0.0.0
• m=audio 0 RTP/AVP hold
• a=rtpmap:0 hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 1
• 9 Answer: A
• 3
• 6

How is the Genesys SIP Server licensed?

• per seat
• per any DN
• per Agent Answer: A
• per running instance

What is the response to REFER when the REFER method is used?

• 200 OK
• C ACK
• C NOTIFY Answer: A
• 183 session in Progress
• 202 Accepted

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• INITIATE
• INVITE
• REFER
• MESSAGE Answer: A,D
• PUBLISH

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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost

The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.