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HP HP2-H14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Replacement and Upgrades | 20% | - System upgrades and compatibility checks - Warranty and service policies - Component replacement procedures - Compatible spare parts and accessories |
| Topic 2: Maintenance and Troubleshooting | 35% | - Power, display, and boot problems - Preventive maintenance guidelines - Peripheral communication issues - Diagnostic tools and procedures - Hardware failure isolation and repair |
| Topic 3: Installation and Configuration | 25% | - BIOS and firmware configuration - Driver installation and updates - Hardware assembly and setup - Peripheral connection: printers, scanners, displays, cash drawers |
| Topic 4: HP Retail POS System Overview | 20% | - HP POS hardware portfolio and models - POS software and operating systems - System architecture and components |
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