HP Sales Certified HP2-I47

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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)

A) Employees are less productive due to maintenance issues.
B) Customer is not set up for remote working
C) Changing trends have had a negative impact on business performance.
D) Customer needs to focus on CapEx rather than OpEx.
E) Customer is facing increased cyberthreats.

2. Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.

3. How are HP Care Pack Services sold?

A) They are available as a contractual service and can be sold at any time as a standard SKU offering
B) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
C) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
D) They are attached to hardware by the device serial number and sold as a transactional upfront payment.

4. What coverage does HP Post Warranty Service provide?

A) Additional 12 months based on the product's base warranty or extended warranty
B) No-cost device repairs made with certified HP parts
C) Extension beyond 12 months if needed
D) Access to Level 2 help desk technicians

Solutions: