ITIL 4 ITIL-4-Foundation Deutsch

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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:

Question #1
Was ist definiert als „die Rolle, die Dienste verwendet?

A. Kunde
B. Benutzer
C. Sponsor
D. Dienstverbraucher

Question #2
Warum sollte ein Service Level Agreement Bündel von Metriken enthalten?

A. Um die Anzahl der Metriken zu reduzieren, die gemessen und gemeldet werden müssen
B. Um sicherzustellen, dass die Service Levels mit den Kunden vereinbart wurden
C. Um den Fokus auf die Geschäftsergebnisse und nicht auf das operative Ergebnis zu richten.
D. Um sicherzustellen, dass alle Services in den Serviceberichten enthalten sind

Question #3
Welche Praxis erfordert Konzentration und Anstrengung, um sich mit den Anforderungen, Problemen, Bedenken und täglichen Bedürfnissen der Kunden auseinanderzusetzen und ihnen zuzuhören?

A. Service-Level-Management
B. Lieferantenmanagement
C. Dienstanforderungsverwaltung
D. Serviceschalter

Question #4
Welche Praxis wäre am MEISTEN bei der Bewertung des Risikos für Dienstleistungen beteiligt, wenn ein Lieferant den Vertrag ändert, den er der Organisation anbietet?

A. Service-Level-Management
B. Incident-Management
C. Aktivierung ändern
D. Dienstanforderungsverwaltung

Question #5
Was ist ein Input für das Dienstleistungswertsystem?

A. Bedarf der Verbraucher an neuen oder geänderten Diensten
B. Das System zur Leitung und Kontrolle einer Organisation
C. Ein Modell, das dabei hilft, die Erwartungen der Stakeholder zu erfüllen
D. Empfehlungen zur Unterstützung einer Organisation in allen Aspekten ihrer Arbeit

Solutions: