EXIN Exin Certification ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which of the following is an enabler of best practice?

A) Internal experience
B) Technology
C) Standards
D) Academic research

2. ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

A) Service Providers
B) Service Units
C) Customers
D) Business Units

3. Which is an objective of access management?

A) To assist with general information, complains or comments.
B) To efficiently respond to requests for granting access to services.
C) To defect changes of state that have significance for management of an IT service.
D) To minimize the impact of incidents that cannot be prevented.

4. Which of the following are valid parts of the service portfolio?
1 . Service pipeline
2 . Service knowledge management system (SKMS)
3 . Service catalogue

A) 1 and 3 only
B) 1 and 2 only
C) 3 only
D) All of the above

5. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Do
B) Perform
C) Implement
D) Measure

Solutions: