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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Experience | 20% | - Constellation UX
|
| Topic 2: Application Development | 15% | - Development Architecture
|
| Topic 3: Case Management | 10% | - Service Requests
|
| Topic 4: Reporting | 5% | - Analytics and Reporting
|
| Topic 5: Business Outcomes | 5% | - Contact Center Fundamentals
|
| Topic 6: Channels | 15% | - Customer Service Channels
|
| Topic 7: Data Integration | 15% | - Common Data Model
|
| Topic 8: Interaction Management | 15% | - Customer Interactions
|
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