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Pegasystems Certification PEGACPDC24V1

PEGACPDC24V1

Exam Code: PEGACPDC24V1

Exam Name: Certified Pega Decisioning Consultant 24

Updated: Jul 28, 2026

Q&A Number: 0 Q&As

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PEGACPDC24V1 exam dumps

Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Next-Best-Action Concepts12%- Customer engagement principles
  • 1. Always-on outbound concepts
    • 2. Customer engagement blueprint
      • 3. Optimize customer value in contact center
        • 4. One-to-one customer engagement
          - Starting population & optimization
          • 1. Define starting population
            • 2. Optimize next-best-action strategy
              Channels10%- Real-time engagement
              • 1. Real-time containers
                • 2. Create real-time container
                  - Outbound & integrations
                  • 1. Send offer emails
                    • 2. Third-party action distribution
                      Engagement Policies12%- Customer journeys
                      • 1. Manage customer journey rules
                        - Policy definition
                        • 1. Create engagement strategy
                          • 2. Define engagement policies
                            AI and Arbitration8%- Decisioning logic
                            • 1. Business levers for prioritization
                              • 2. Action arbitration
                                • 3. Action prioritization with AI
                                  Business Agility in 1:1 Engagement10%- Change management
                                  • 1. Change request lifecycle
                                    • 2. Agility in engagement projects
                                      - Operational updates
                                      • 1. Updating existing actions
                                        • 2. Launching new offers
                                          Decision Strategies25%- Business rules
                                          • 1. Credit score-based strategies
                                            • 2. Eligibility rules using risk segments
                                              - Strategy design
                                              • 1. Understand strategy flows
                                                • 2. Create decision strategies
                                                  Contact Policy and Volume Constraints13%- Exposure control
                                                  • 1. Avoid overexposure of actions
                                                    • 2. Outbound contact limits
                                                      Actions and Treatments12%- Action management
                                                      • 1. Define and manage customer actions
                                                        • 2. Define actions for outbound channels
                                                          - Offer presentation
                                                          • 1. Present single offer on web

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