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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management.
Which Salesforce solution should be used?

A) Sales Cloud
B) Experience Cloud
C) Commerce Cloud

2. Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers

A) List View - Split View
B) Activity Timeline
C) Docked Utility Bar
D) Dynamic Forms

3. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.
Which activity should the designer perform?

A) Expert Review
B) Task Analysis
C) Card Sorting
D) Prototype testing

4. Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.
What should they consider about themes and branding?

A) There is a default WCAG complaint Salesforce color theme; only brand color can be updated.
B) Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually.
C) The color palette is auto-generated based on the brand color to be WCAG compliant.

5. A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.
Their administrative teamwants to the ability to see the adoption of this assistance via Reports and Dashboards.

A) Basic In-App Guidance Prompts
B) in-App Guidance Prompts using myTrailhead
C) Custom build using Salesforce Flow
D) Use the Walkthrough App from AppExchange

Solutions: