Peoplecert Certification CMS7

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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following is concerned with fairness and transparency?

A) Governance
B) Service design
C) Capacity management
D) Service level management

2. What is the objective of Access Management?

A) To manage access to the Service Desk
B) To provide security staff for Data Centers and other buildings
C) To manage the right to use a service or group of services
D) To manage access to computer rooms and other secure locations

3. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Business Relationship Management
B) Continual Service Improvement
C) Service Level Management
D) Availability Management

4. Which of these is NOT a responsibility of Application Management?

A) Ensuring that the correct skills are available to manage the infrastructure
B) Assisting in the design of the application
C) Deciding whether to buy or build an application
D) Providing guidance to IT Operations about how best to manage the application

5. Which of the following activities is NOT a part of the Derning Cycle?

A) Act
B) Do
C) Plan
D) Co-ordinate

Solutions: