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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Creation and Authentication | 13% | - Single Sign-On and identity providers - User provisioning methods - External user activation and permissions |
| Topic 2: Experience Cloud Basics | 8% | - Experience types and use scenarios - Use cases and benefits of Experience Cloud - Platform capabilities and limitations |
| Topic 3: Administration, Setup, and Configuration | 25% | - PRM and service integration - Deployment and migration - Site setup and activation |
| Topic 4: Adoption and Analytics | 5% | - Reporting and dashboards - Moderation and community governance - Engagement and adoption strategies |
| Topic 5: Branding, Personalization, and Content | 15% | - Content management and CMS integration - Personalization and targeted content - Branding and layout customization |
| Topic 6: Customization Considerations and Limitations | 7% | - Declarative vs programmatic options - Performance and scalability - Limits and governor considerations |
| Topic 7: Templates and Themes | 10% | - Theme customization and design - Lightning and Visualforce options - Template selection and configuration |
| Topic 8: Sharing, Visibility, and Licensing | 17% | - Sharing rules and external visibility - License types and allocation - Data access and security model |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question 1
Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?
A. Sharing Rules
B. Permission Sets
C. Audience Targeting
D. Branding Sets
Question 2
No More Homelessness (NMH) and DreamHouse Realty (DR)are working to provide free housing to low- income seniors. Social workers at NMH need to access records owned by realtors at DR.
What should the Experience Cloud consultant recommend for record sharing?
A. Sharing Set
B. Sharing Rule
C. Role Hierarchy
D. Super User
Question 3
What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers
A. Create partner roles in the same branch in your Role Hierarchy.
B. Grant partner users access to the partner account using a Sharing Rule,
C. Create partner roles in a separate branch in your RoleHierarchy.
D. Reduce the number of roles to one to improve system performance.
Question 4
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
A. Use Data Loader to add the Contact in Salesforce as a Customer user.
B. Email the Contact a link to the Self-Registration page for the site.
C. Enable the Contact in Salesforce as a Customer user.
D. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
Question 5
Dreamscape flowers is looking to launch a public site for its current customers and prospects.
Which three actions are performed automatically when a site is created Expense Cloud?
Choose 3 answers
A. Creation of a guest role
B. Creation of sharing mechanisms that are available only to guest users
C. Creation of a guest user record
D. Creation of a guest profile
E. Creation of moderation criteria that are applied only to guest users
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: B,C | Question 4 Answer: C | Question 5 Answer: A,C,D |
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