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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 10% | - Communicate Slack value proposition - Gather and analyze client requirements - Assess organizational readiness |
| Topic 2: Policies and Settings | 22% | - Slack Connect and app approval settings - Analytics and dashboard usage - Identity and access management - Security and compliance configurations |
| Topic 3: Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Topic 4: Governance Structure | 8% | - Manage workflows and processes - Establish governance policies - Define admin and owner roles |
| Topic 5: Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Topic 6: Learning and Enablement | 18% | - Design training programs for users and admins - Plan and execute rollout strategies - Support adoption and troubleshoot issues - Create learning materials and resources |
Salesforce Certified Slack Consultant Sample Questions:
1. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?
A) Org Admins and Org Owners only
B) Everyone, except guests
C) Everyone, including guests
D) Workspace Admins and Workspace Owners only
2. An attendee at one of your training sessions wants to learn more about using Slack. They don't have a specific topic in mind and want to learn more about the tool at their own pace.
What do you recommend to this attendee?
A) Check out the resources in the Slack Help Center.
B) Reach out to the help desk.
C) Take the Slack Admin Certification Prep Course.
D) Contact a Slack Admin.
3. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?
A) Pin important messages and bookmark key documents to the channel.
B) Use @channel with every message to notify the entire team of all messages.
C) Encourage team members to only post when absolutely necessary to minimize channel noise.
D) Disable threads to ensure all replies are visible.
4. What is the most effective way to project manage a team in Slack?
A) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
B) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
C) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
D) Send a check-in template to teammates to respond to on a weekly basis.
5. How often should you recommend that your client conduct a guest and channel clean-up?
A) Annually
B) Monthly
C) Weekly
D) Ad-hoc
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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